Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. We will issue a full refund upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Like we said n the FAQ section…..we stand by the quality of our products and are confident they will provide you with many springs and summers of happiness . However, at the end of the day it's up to you to please use our products responsibly, at your own jeopardy.
We cannot be liable for any damage or wear and tear caused by faulty installation or unreasonable and careless force which damages the item.
HappyWindow Screen Stories: What people are saying about happywindow.co.uk
“At last I can open my windows and relax! It’s so much easier to enjoy the fresh air knowing my pets are safe and I’m keeping bugs out of my home, especially with a new baby! Fabulous!” Anonymous, Clapham
“I just opened my adjustable fly screens and am thrilled! They are so simple to install and take out! Extremely effective too! Brilliant! I would recommend (and have) to any/everyone with sash windows!” Sara, Notting Hill
“We are so happy with our adjustable window screens from happywindow.co.uk! Finally! We can open the windows when it’s nice and not worry about our cats jumping out! I can’t tell you what a relief it has been to find you.” Alayne, London & New York
“It is so nice to open the windows when I’m cooking without getting a house full of bugs” Ken, Hammersmith
“I was shocked when I first moved here from America to learn NO ONE in London seems to have window screens or fly screens. Why not? There are still bugs here! Have you seen how big a house spider is!?! Thank you happywindow.co.uk!” –T., Kensington
“What a great idea! So simple, so effective, so helpful!” Matt, Wimbledon
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